Haier HBF05EBSS Christmas Discounts!
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Haier HBF05EBSS Christmas Discounts!.
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It was 'ignaugurated' at a party I hosted, and the 5 gal keg didn't last long! (Of course, it was a grand beer...locally brewed Pacific Sail Emerald Ale.)
Be prepared: After it's region up and you've had people over, you're going to be QUITE approved! Inquire comments like "I'm going to be over at your dwelling every afternoon." Haier America should realize their best marketing ploy is joyful customers. I've had it two weeks and Haier may be selling 3 additional units soon.
OK, so what about the product rating, especially in light of all the negative comments provided earlier? Well, here's my assume on it:
- Space up was fairly simple, if you discount the fact that one section was missing (witness below) .
- Quality seems to be adequate. They exercise quality parts, e.g., the CO2 regulator and dispensing valve.
- It's keeping my second (post party) keg perfectly chilled and pressurized. (Since the first keg only lasted several hours, we can't ghastly considerable judgement on that.)
- It's incredible to approach home to a original, draft beer!
- Finding a spot to refill the CO2 canister can be difficult. Most commercial places will only exchange (select your stamp current canister and give you a former, filled canister) . I finally found a fire extinguisher service that does refills after making MANY calls.
Does this create it perfect? Hardly.
My experience confirms that Haier America has dreadful customer service. I purcased the unit a week in approach of a party I was hosting. After getting it home and setting it up, I realized (according to the manual) that it was missing the washer that goes between the CO2 tank and the regulator. I called Haier customer service the following morning and was stupefied by how they treated me. The basic tone of their response was "tough luck." I would have to follow their procedures which were: 1) fax or send via US mail my remove receipt 2) Allow them two business days from their receipt of this to net serve to me 3) After doing a 'confirmation' they would send me the washer within two weeks.
I was irate and told them so! I had purchased the unit specifically for my upcoming party and now would not be able to consume it! Their reponse: "These are our procedures."
I did two things after this:
1) I located the manufacturer of the CO2 regulator and contacted them about the possibility of getting a washer. They informed me that the regulator was redesigned and did not need a washer. Haier was supposed to include an update with their user manual (they didn't, and customer service obviously wasn't aware of this change) .
2) I located information on Haier America and faxed their CEO an scathing letter telling him what I notion about spending $500 for something and not being able to utilize it at the function I bought it for! Lo and peer, the next day I received a call from their corporate offices saying they would be overnighting me the missing washer. I explained I had learned it wasn't needed, but the woman calling me wasn't taking any chances. She overnighted it to me anyway. Proper of the story: Design your verbalize heard when you recieve poor service.
Anyway, my 'washerless' place up is now working graceful and I'm loving the unit.
As the other reviewers have stated, the dispenser freezes in the assist and does not thaw, nor does the temperature of the dispenser work correctly, mine runs warm even at the highest setting. Although customer service will document your call in Ottawa, their corporate office in Current York will not return my call. The three repair numbers customer service gave me did no excellent as I was also told by one repair person that Haier does not reimburse the repairs and as a result they will not approach out to my home. Customer service told me twice that they have recommended to the corporate office to replace my unit, but of the five to six calls I have placed over the past two months, I have not received any calls that any progress or action will be taken. I have been trying to salvage my dispenser serviced since September.
I have owned this beer dispenser for 11 months. In that time I have had 4 service calls all for the same plight, inability to control the temperature. At first when I got it I could not net the temperature to go below 47 degrees F. A service call was made and the thermostat and the thermocouple were replaced. It worked for about 5 weeks, and then the temperature went wait on to 47 and stayed there. Another service call and the same solution with the same results. It works for several weeks, and then the temperature starts drifting up. In December yet another service call for the same scrape. Again the thermostat and the thermocouple were replaced. That fix lasted about four months. I notion it was finally OK. Well last month (May) it started drifting down. I kept turning the thermostat up, and the temperature kept going down after a few days. It settled at 32 degrees F, and I froze a quarter elephantine keg, and some sodas I had in there. I got another keg and now with the thermostat turned all the method up to warm it stays at 30 degrees F. I have now frozen another keg. Again I have another call into Haier customer service and have asked for a replacement. Again, they said they will send a quiz to corporate and I will her from them in 72 hours. They said that five months ago I am unexcited waiting. I owned a Danby before this. I site the temperature once and never had a quandary. I got the Haier because I wanted a beer dispenser that would contain a half keg and the Danby was only pleasurable for quarter kegs. This thing is the pits. Do not take!
